Returns & Refunds Policy

Impression Kits, 3D Scans & Consultations

Remote invisible aligner therapy isn't right for everyone. That's why we'll refund the cost of your impression kit if the dentist or orthodontist determines our invisible aligners aren't a fit for you. Simply email us via support@smilekit.com or call us after learning about your eligibility, to have your refund processed. 

If you have an unused, unopened Impression Kit, please get in touch with us to arrange a return. Do bear in mind that Smilekit will not be responsible for any postage back to us, and you will be required to use registered post in order to securely return the kit. 

As for our in-person 3D Scans & Consultation, our team will be able to advise you on the next steps, there and then.  

SmileKit Aligners 

As the aligners are custom made for you, we unfortunately do not offer any refunds unless there is a fault with them. 

If you’re not happy for any reason with your custom made aligners, please get in touch with us within 30 days and our team would be able to best advise you on the next steps. Please note that Smilekit will not responsible for any return postage charges when you return your aligners and a registered tracking number is needed to ensure the safe return of your aligners.

The 30-day time period begins the day your clear aligner shipment is delivered. 

Once we receive and process your return, we’ll email you to let you know if your return is approved. See below for Return Process. 

Aligner Guideline
  • Wear your aligners as directed 

  • Check in with our support team upon receiving the aligners

  • Respond to each 30-day check-in by sending an email with the requested photos.

If at the end of your plan, having followed these guidelines, you haven’t achieved the smile you love, contact us so the dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved, you may be eligible for additional aligners to continue your journey. Don’t forget: You need to notify us within 30 days of completing your treatment plan for the warranty to remain valid.

Return Process 

Please follow these steps when returning your purchase:

  • Pack your unused and unopened items in the original packaging.

  • Include all original packing materials, manuals and accessories.

  • Let us know you’re planning to return your aligners by emailing support@smilekit.com with your order/case number.

  • Once confirmed, please send the items back with registered post. 

*We do not offer refunds on the returns postage

Receiving Refunds

Once we receive and process your return, we’ll email you to let you know your refund has been issued. You’ll typically see your refund on your banking statement within 5 to 10 days, depending on your financial institution.

Faulty Items

If you received a faulty product and need to return it for the same item, please get in touch with us as soon as possible using support@smilekit.com or call us via +353 1513 3347 in Ireland or +44 33 0808 0518 if you are in the United Kingdom.